Support

Last updated: 4 June 2026

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Captured Motion is made by Smart Property Software LTD. If something is not working, or you are not sure whether your camera is supported, here is how to get an answer.

Get in touch

Email [email protected]. A person reads it. Please say which camera brand you are using and what you expected to happen — that is usually enough to answer in one reply rather than three.

Before you write

Check your camera is supported. The compatibility guide lists every brand and what each one can do — live view, alerts, and whether it can record locally.
Camera not connecting? Most failures are the stream URL or the password. Settings shows the exact error the camera returned, which is usually the fastest clue.
No recordings? Open the Recording Dashboard from the menu bar. It shows storage used, how many clips each camera has kept, and whether recording is paused because the disk is low.

Subscriptions and refunds

Captured Motion is sold through the Mac App Store, so Apple handles billing, renewals and refunds. Manage or cancel a subscription in App Store › Account › Subscriptions. For a refund, use reportaproblem.apple.com — we cannot issue one on Apple's behalf, but tell us what went wrong and we will try to fix it.

Your footage

Live frames, snapshots and recorded clips stay on your Mac and your local network. They are never uploaded to us. See the Privacy Policy for the full picture.